We would like all email enquiries to the school to come via the contact form below where they will be dealt with and forwarded as relevant by Mrs Hampton, the PA to the Executive Principal. To ensure that this method of communication is used as efficiently and purposefully as possible, we will use the following protocols:

• All emails will be responded to during working hours and within two working days, dependent upon the level of concern/nature of the concern. However, staff are not expected to respond to emails sent out of working hours. Out of working hours emails are classed as emails sent after 6.00pm and before 8.00am during the week or emails sent after 6.00pm on Friday evening and before 8.00am Monday morning. 
• If an issue cannot be resolved satisfactorily within a two email exchange (four in total), then a face to face meeting in school should be convened.
• Staff are not expected to respond to an email deemed/perceived to be abusive or aggressive.
• In some instances, a parent/carer may feel that an issue has not been resolved satisfactorily. However, the school retains the right to deem the matter closed where it feels due diligence has been afforded to the concern.

If you have not had a reply to a letter, telephone call or email within two working days, or you feel the matter had not been dealt with appropriately, please contact the Principal by writing to him at school, phoning his PA (Kerry Hampton) or emailing him at Info@gospeloakschool.co.uk

We provide paper copies of the information on our website free of charge, please contact the school office if you require this service.